Frequently asked questions

Before You Order

Introduction to our meal plan and services

Welcome to a subscription service tailored for your hectic lifestyle. Upon signing up, immerse yourself in a seamless experience where delectable, low-calorie, high-protein meals arrive at your doorstep each week (or bi-weekly), providing a culinary escape without the fuss. If life throws you a curveball, pausing or canceling your subscription is a breeze.

Our culinary team curates chef's choice meal plans, ensuring a delightful and diverse experience. We understand everyone has their preferences, so feel free to add notes to your order, personalizing your culinary journey.

Have specific dietary needs or preferences? Drop us an email at shop@mealprep.nz, and our team will work magic to align your meal choices with your unique preferences. Because at Meal Prep, we're not just delivering meals; we're crafting an experience that revolves around you, all while keeping it low-calorie and high-protein.


Our shipping schedule is Monday through Thursday, ensuring your meals are on their way promptly. Typically, we dispatch your order within 1-2 business days. As your shipping day approaches, anticipate a shipping confirmation email with your tracking number and the expected delivery date.

In the rare event that your meals encounter any hiccups reaching you on the scheduled delivery date, please reach out to us immediately. We're here to ensure your experience is smooth from order to delivery.

Please be aware that deliveries might extend as late as 10 PM. We're committed to getting these nutritious, wholesome meals to you as swiftly as possible, so you can dive into the enjoyment of healthy eating without delay!

Rural Shipping

Navigating rural deliveries can be a bit tricky. While we don't guarantee rural shipping, we understand it might be more convenient for you. If you choose to have your order sent to a rural address, it's at your own risk. For a smoother experience, we recommend considering an urban address, like your office.

To add an extra layer of convenience, you can also opt to divert your order to a collection center. However, if rural is your preference, keep a close eye on the tracking details. Once the parcel leaves our kitchen, it's safe for 48 hours. After that, it might need to be collected from the shipping provider's depot. Your meal journey is important to us, and we want to make sure it reaches you just right, even if you're in a rural oasis.

How long will meals be fresh after delivery?

Freshness Assurance: Packaging and Delivery Guidelines"

Our packaging is meticulously crafted to preserve the freshness of your meals for up to 48 hours. However, it's crucial to avoid exposing the packages to the elements, as this may compromise the effectiveness of the insulation.

When your meals depart our kitchen, they are in a flash-frozen state. Upon arrival, they should still be mostly frozen and can be conveniently stored in the freezer. In the event of a slight delay resulting in thawing, placing the meals in the fridge allows them to stay fresh for up to seven days.

Should your meals arrive more than 48 hours later and are unfrozen, we advise against consumption. Instead, please reach out to us immediately to log the issue. Your satisfaction is our priority, and we're here to ensure your meals arrive as fresh as the moment they leave our kitchen.

Heating instructions

"Heating Instructions for Ready-Made Meals"

To savor the full flavor and texture of your meal, it's imperative to allow it to thaw for at least 12 hours. Once properly defrosted, heat it in the microwave for 2-3 minutes. This ensures that every bite is a perfect blend of taste and warmth.

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