Meal Prep is a service that provides low-calorie, high-protein, ready-made meals delivered to your doorstep. Our offerings are designed to support weight loss, muscle gain, and overall healthy living.
How Does The Subscription Service Work?
Upon signing up, you’ll receive chef’s choice meal plans delivered weekly or bi-weekly. You can pause or cancel your subscription at any time through your online portal.
Can i Customize My Meal Plan?
Yes, you can customize your meal plan by leaving a note during checkout specifying your preferences or dietary restrictions. Alternatively, you can select your meals from the menu and email your choices to shop@mealprep.nz. Please note there are limits: up to 2 of each specific meal and a limit of 1 for Family Kitchen meals.
What Areas Do You Deliver To?
We deliver nationwide to urban areas across New Zealand. Rural deliveries are not guaranteed, but we can ship to a nearby urban address or collection center for your convenience.
What days and times are deliveries/pickups available?
Deliveries occur Monday through Friday, with orders dispatched within 1-2 business days. Pickup times are available at our store, and you can contact us directly to arrange a suitable time.
How far in advance do I need to place an order?
Orders should be placed at least 48 hours in advance to ensure timely preparation and delivery.
Do you deliver to Invercargill, and how long will it take to arrive?
We deliver nationwide, including Invercargill, but rural deliveries are not guaranteed. Orders typically arrive within 1-2 business days after dispatch. Please check our delivery FAQ for more details.
How are the meals packaged to ensure freshness during transit?
Our packaging is designed to keep meals safe for up to 48 hours during transit. Typically, meals arrive within 30 hours, maintaining a temperature below 3°C. Upon arrival, they can be placed in the fridge or freezer and consumed as per our recommended guidelines.
What should I do if my meals arrive after 30 hours but within 48 hours?
If your meals arrive after 30 hours but within 48 hours, we recommend placing them in the fridge and consuming them within one week. While freezing them at this point is an option, our packaging ensures meals remain safe, and we have received no reports of food spoiling under these conditions.
What should I do if my meals arrive thawed or unfrozen?
If meals arrive thawed but still cold (below 3°C), they can be safely refrigerated and consumed within 7 days. If meals have been in transit for more than 48 hours and arrive warm, please contact us immediately for assistance.
Do you guarantee delivery to rural addresses?
While we do not guarantee rural deliveries, you can choose to have your order sent to a rural address at your own risk. For a smoother experience, we recommend using an urban delivery address or diverting your order to a collection center.
Can I order meals for someone else as a gift?
Yes, you can order meals as a gift. If you need assistance selecting meals or placing the order, feel free to call us for personalized help.
Do you accommodate dietary restrictions (e.g., gluten-free, vegan, keto)?
While we offer a variety of meal options, we do not customize meals, as they are prepared in large batches. If you have specific dietary restrictions, please check the ingredients of each meal before ordering.
Can I customize my meals or substitute ingredients?
Unfortunately, we cannot customize meals or substitute ingredients, as our meals are prepared in large batches to ensure consistency and efficiency.
How do you handle food allergies?
While we take care to minimize cross-contamination, all meals are prepared in the same kitchen. Therefore, we cannot guarantee that meals are free from allergens, even if not listed as ingredients. If you have severe allergies, we recommend against consuming our meals for safety reasons.
What is your cancellation or refund policy?
You can cancel or modify your order up to 24 hours before dispatch. Refunds for cancellations or errors are processed within 7 days. For more details, please contact us directly.
Do you offer subscription plans?
Yes, we offer flexible subscription plans that can be paused or canceled anytime. You can manage your subscription through your online account.
What payment methods do you accept?
We accept major credit cards, debit cards, and gift cards. For additional payment options, please contact us.
How long do the meals stay fresh?
Meals stay fresh for up to 7 days in the fridge or up to 3 months in the freezer. Always follow the storage recommendations provided with your meals.
Are your meals freezer-friendly?
Yes, all our meals are freezer-friendly and can be stored for up to 3 months. Thaw overnight in the fridge before reheating for the best experience.
Do I need to heat the meals? If so, how?
Yes, meals need to be heated before consumption. Thaw the meal overnight in the fridge, then microwave for 2-3 minutes or heat in an oven-safe dish at 180°C (350°F) until hot.
Where do you source your ingredients?
We source high-quality ingredients from trusted local suppliers to ensure freshness and flavor.
Are your meals organic or locally sourced?
While not all ingredients are certified organic, we prioritize locally sourced and fresh ingredients whenever possible.
Do you provide nutritional information or calorie counts?
Yes, each meal comes with detailed nutritional information, including calorie counts, to help you make informed choices.
Do you offer gift cards?
Yes, we offer gift cards that can be purchased online and redeemed for any of our meal plans or individual meals.
Can I order meals as a gift for someone else?
Absolutely! You can order meals for someone else and even include a personalized note. Contact us for assistance with gifting options.
What sets your meal prep service apart from others?
Our service stands out because of our focus on high-quality, nutrient-dense meals tailored to various dietary needs, flexible subscription options, and eco-friendly packaging that ensures freshness during delivery.
How can I contact Meal Prep?
You can reach us via email at shop@mealprep.nz or by phone at 07 572 5700. Our store is located at 30 Gravatt Road, Shop I, Papamoa Beach, Tauranga
