Refund policy

Thank you for choosing Meal Prep. We understand that sometimes things don't go as planned, and we want to ensure you have a smooth experience. Please review our Returns Policy below.

1. Eligibility for Returns:
Due to the perishable nature of our ready-made meals, returns are only accepted in the case of damaged or defective items.

2. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order.
Provide a clear photo of the damaged or defective product, along with your order number.
We will arrange for a replacement of the damaged or defective item at no additional cost.

3. Refunds:
Refunds are not applicable for ready-made meal purchases due to their perishable nature.

4. Order Changes or Cancellations:
Once an order is confirmed, changes or cancellations are not possible due to our streamlined production process and commitment to delivering fresh meals promptly.

5. Delivery Issues:
In the rare event of delivery issues resulting in the meals being compromised, please contact us immediately. We will work with you to find a suitable resolution.

6. Contact Information:
For any issues or concerns, please contact our Customer Service team at Shop@mealprep.nz or 07 572 5700.

7. Changes to this Policy:
We reserve the right to modify this Returns Policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase, you agree to abide by our Returns Policy.

Your satisfaction is our priority, and we appreciate your understanding of the unique considerations related to ready-made meals.