How-to guides

Your Meal Prep account

Make your subscription work for you.

Change your meals, skip a delivery or manage your plan with these step-by-step screenshot guides.

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Start here

  1. Sign in to your Meal Prep account using the email you used for your subscription.
  2. From Orders, choose Manage subscriptions.
  3. Open the subscription you want to change. If you have more than one, check that you are on the correct plan.
Manage subscriptions button in your account
Look for this button on the Orders page. Tap the screenshot to enlarge.

Make changes before your next order is processed. If an order has already been processed, contact us for help with that order.

Choose a guide below to open the steps. Screenshots are examples: your meals, prices, dates and available actions may differ.

1Change your mealsChoose a replacement and save your selection.
  1. Under Your weekly meals, find the meal you want to replace and select Change meal.
  2. The replacement picker opens. Browse All Meals, Low Carb / Keto-Friendly, High Protein, Healthy Gourmet or Breakfast, or use Search.
  3. Select Choose meal beside your replacement.
Meal category filters, search and Choose meal buttons
Steps 2–3: find your replacement and choose it. Tap the screenshot to enlarge.
  1. Review the new meal, its price, size (if offered) and quantity.
  2. Select Save meal change. Wait for the page to finish updating.
  3. Check that the new meal appears in your weekly meals. Repeat for any other meals you want to replace.
Replacement meal review with size, quantity and Save meal change
Steps 4–5: review the selection, then save. Tap the screenshot to enlarge.

Choosing a meal does not save it yet. Finish with Save meal change. If a replacement is unavailable or your plan prevents the change, contact us and we can help.

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2Skip a weekSkip one upcoming order while keeping your subscription.
  1. Check the Next order date on your subscription.
  2. Select Skip order to skip the next order. To skip a later order, open Upcoming deliveries and select Skip beside that date.
  3. In the confirmation box, select Confirm.
  4. Check that your next order date or schedule has updated.
Skip order confirmation box with Confirm and Close buttons
Step 3: confirm the skip. Tap the screenshot to enlarge.

For a weekly plan, skipping one order skips one week. For other delivery frequencies, it skips one scheduled order. Your subscription remains active.

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3Cancel your subscriptionFollow the cancellation prompts and check the final status.
  1. Open the correct subscription and scroll to the bottom.
  2. Select Cancel subscription.
  3. If cancellation is available, follow the prompts, choose a reason if asked, and continue through any alternatives or offers to the final cancellation confirmation.
  4. Confirm cancellation, then check that the subscription shows as Cancelled. Selecting a reason alone does not finish cancellation.

If a minimum-order message appears

Some plans have a minimum-order commitment. If you see the message below, cancellation is blocked until the requirement is met. The remaining order count is specific to your plan. Contact Meal Prep if you need help.

Example message explaining that minimum orders must be completed before cancellation
Example only: the number of remaining orders will vary. Tap the screenshot to enlarge.

Cancelling stops future subscription orders. It does not reverse an order that has already been processed.

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4Pause or restart your subscriptionTake a longer break and review when orders will resume.
  1. Scroll to the bottom of your subscription and select Pause subscription.
  2. Choose a pause length: 1 week, 2 weeks or 1 month, as offered on your plan.
  3. Check the Next order date shown in the panel.
  4. Select Confirm, then check the subscription status and return date.
Pause subscription with duration options, next order date and Confirm button
Steps 2–4: choose the length and review the date before confirming. Tap the screenshot to enlarge.

Want to restart sooner?

  1. Return to the paused subscription.
  2. Select Resume subscription if it is available. Review any billing or order confirmation before continuing.
  3. After confirming, check the plan status and next order date.

The date shown in your own account is the one to check. Resuming options and billing behaviour can depend on your plan.

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5Add meals, protein snacks or supplementsChoose extras and review whether they repeat.
  1. Find Add something to your next delivery on your subscription. Select a product there, or open Browse all extras if shown.
  2. Use the categories to browse meals, Protein Snacks or Supplements.
  3. Select Select beside the product you want.
Extras picker with Protein Snacks category and product Select buttons
Steps 2–3: browse and select an extra. Tap the screenshot to enlarge.
  1. Set the quantity and review the price.
  2. Check the purchase option. Add one-time is for the upcoming order; a subscription option, when offered, repeats.
  3. Select the matching Add button, such as Add One-time.
  4. Check that the item appears in your subscription or upcoming order before leaving.
Extra product review showing quantity and Add One-time button
Steps 4–6: check the quantity and purchase option, then add. Tap the screenshot to enlarge.

Not every product offers both one-time and recurring options. Use the options shown for your selection.

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6Change a meal quantityKeep the same meal and update how many you receive.
  1. Find the meal under Your weekly meals and select Change meal.
  2. If the replacement picker opens, select Go back to return to Update this meal.
  3. Use the − and + quantity controls to set the number you want.
  4. Select Update.
  5. Check the quantity beside that meal in your weekly meals list.
Update this meal panel with minus and plus quantity controls and Update button
Steps 3–4: set the quantity and select Update. Tap the screenshot to enlarge.

Review your updated order total. Quantity changes may affect the cost, and your plan may have minimum quantities.

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7Check upcoming and past deliveriesSee your schedule and choose the correct order to skip.
  1. From Your weekly meals, select Upcoming deliveries.
  2. Review the listed order dates and their statuses.
  3. To skip a particular upcoming order, use Skip beside that date and confirm the prompt.
  4. Return to the subscription and choose Past deliveries to review previous orders.
Upcoming order schedule showing scheduled dates and Skip buttons
Steps 2–3: check the date before using its Skip button. Tap the screenshot to enlarge.

The schedule shows order dates. These are not an exact courier arrival time.

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8Update your payment detailsManage an existing card or add a new one securely.
  1. Find Payment details on your subscription and select Manage, if available.
  2. Choose Update for an existing card, or Add new card.
  3. Enter the details in the secure form and check the billing address.
  4. Select Update card or Add card, as shown.
  5. Return to the payment methods list. Check that the intended card is marked Primary; use Set as primary if needed.
Blank secure card form with card number, expiry, security code and cardholder name fields
Step 3: enter your card details only in the secure account form. Tap the screenshot to enlarge.

If your payment method has no Manage control, contact us for help. Never send your card number or security code by email.

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