Shipping policy

**Shipping and Meal Handling Policy**

**Shipping Schedule:**
- We ship orders Monday through Thursday to ensure your meals are delivered with optimal freshness.

**Delivery Address:**
- Please provide a delivery address where someone can receive the package to maintain the quality of your meals.

**Rural Deliveries:**
- While we do not guarantee rural shipping, you can choose this option at your own risk. For a smoother experience, we recommend urban addresses or diversion to a collection center.

**Damaged or Lost Parcels:**
- In the rare event of damage or loss due to our team's fault, we will replace your order at no cost.

**Delayed Urban Deliveries:**
- If your urban delivery is delayed, we understand the importance of timely arrivals. If your order doesn't make it on time, we've got a solution. We'll issue you four vouchers, totaling the value of your order, usable across your next four deliveries.

To qualify for these credits, it's crucial to take action. Call the shipping provider within 24 hours after your parcel leaves our kitchen to follow up on your delivery. Make sure to secure a reference number during this call, as you'll need it to log your claim with us.

**Freshness Assurance:**
- Our packaging is designed to keep meals safe for up to 48 hours. Avoid leaving packages in the elements as it may compromise insulation.
- Meals leave our kitchen in a flash-frozen state. If they arrive mostly frozen, place them in the freezer. In case of slight thawing, store them in the fridge for up to seven days.
- If meals arrive unfrozen after 48 hours, do not consume. Contact us immediately to log the issue.

**Ready-Made Meal Heating Instructions:**
- Thaw meals for at least 12 hours for optimal taste and texture.
- Microwave for 2-3 minutes after proper defrosting.

**Contact Information:**
- For any issues with your order, contact us at [Insert Customer Service Email or Phone Number].

**Deliveries: We monitor your emails and notifications for tracking and shipping updates. Once a parcel is delivered and proof of delivery is provided, the package becomes the responsibility of the client. The courier service will make every effort to leave your parcel in a safe location on your property. Please feel free to update your delivery preferences with the courier service or leave a note on the website checkout page.

**Theft or Misplaced Parcels: Once a package is delivered, it becomes the responsibility of the customer to ensure that the parcel is received or left in a secure location.

**Disclaimer:**
- Our policies are subject to change, and any updates will be reflected on our website.

*By placing an order, you agree to abide by our Shipping and Meal Handling Policy. We appreciate your understanding and commitment to enjoying our meals at their best.*