Includes:

In the event that you would like to cancel a six-week challenge early, please note that due to the substantial discount, there is a cancellation fee equal to the discounted price for the number of weeks you have completed.

If you wish to cancel, please send us an email at shop@mealprep.nz, and we will generate a cancellation invoice for you to process.

Yes, you can choose your meals! Simply select your meals from the menu and email us your preferences to Shop@mealprep.nz. Please note that meal plans allow a maximum of two duplicates per meal.

Lunch and Dinner Range: Deliveries for our meals occur Monday to Thursday, with a two-day processing window for order fulfillment.

Perishable Delivery: We use overnight delivery for perishable items, so your box will arrive within 24 hours of being shipped.

No Weekend or Public Holiday Shipments: We do not ship on weekends or public holidays.

Rural Deliveries: We do not recommend shipping to rural addresses due to the instability of the rural delivery network, and we cannot guarantee rural deliveries.

Our meals are sent out frozen. We take every necessary precaution to ensure your meal arrives in optimal condition. This includes gas flushing and pressure sealing before shipping. We also snap-freeze all our meals to a core temperature of zero degrees. This helps maintain a transit temperature below 5 degrees, which is the same temperature you would expect in your fridge.

Once the meals arrive, you can either place them in the fridge and consume them within one week, or store them in the freezer and remove them as needed.

We care deeply about the environment and have taken steps to minimize our environmental footprint:
- Meal Trays: Our trays are made of 80% recycled content and are recyclable.
- Cardboard Boxes: Flatten and recycle your cardboard boxes.
- Gel Packs: Reuse them or dispose of the non-toxic gel in your garden and recycle the plastic bag.
- Woolpack Insulation: Our woolpacks are made from 100% biodegradable and compostable felted sheep's wool, sealed in recyclable food-grade wrap. The wrap can be placed in soft plastics recycling.12. Tell Me About Your Eco-Friendly Packaging.**
- We care deeply about the environment and have taken steps to minimize our environmental footprint:
- Meal Trays: Our trays are made of 80% recycled content and are recyclable.
- Cardboard Boxes: Flatten and recycle your cardboard boxes.
- Gel Packs: Reuse them or dispose of the non-toxic gel in your garden and recycle the plastic bag.
- Woolpack Insulation: Our woolpacks are made from 100% biodegradable and compostable felted sheep's wool, sealed in recyclable food-grade wrap. The wrap can be placed in soft plastics recycling.

We use a market-leading solution provided by Planit Protector, which is also employed by the majority of NZ meal providers. This packaging solution boasts an impressive number of successfully shipped boxes per week, close to 250,000. We combine this with a perishable courier service provided by NZ Couriers, along with some clever packing from our team, to create an extremely reliable shipping solution. This allows us to deliver meals to any urban location within 48 hours in the worst-case scenario, with most boxes being delivered within 24 hours.

What We Guarantee:
We will issue refunds or replacements at our discretion for lost-in-transit boxes, damaged meals or boxes, and transit delays exceeding 48 hours. However, we do not cover theft from your doorstep or Rural Deliveries

Please note that Fresh Food is a perishable item, and as such, it is non-returnable for any reason. In the event that a meal is damaged, we may request that you return it for testing purposes and proper disposal.